Looking to rent in Edinburgh? How ESPC Lettings supports tenants every step of the way
Key Takeaways
- ESPC Lettings offers full tenant support, with help available by phone, email or in person, plus an out-of-hours emergency service for added peace of mind.
- All tenant deposits are securely protected through Safe Deposits Scotland, ensuring compliance and reassurance.
- The team manages inspections and safety checks, including move-in inventories, six-monthly inspections, and arranging maintenance or certification before marketing.
- A clear vetting and application process helps speed up tenancy decisions, while a trusted contractor network aims to resolve repairs within 48 hours.
- Renters are encouraged to persevere in a competitive market and provide detailed applications, helping agents match them with the right property.
Searching for a flat to rent can be daunting, especially if you are new to the renting process. That’s why a trusted letting agent can make all the difference in finding your next home. Kyle Finlayson, Senior Property Manager at ESPC Lettings, explains how the team go the extra mile for their tenants.
What does the ESPC Lettings service include for tenants?
Our friendly lettings team are always on hand to help, offering practical support via the phone, email or in person at our Property Lounge on 27 George Street in Edinburgh. Also, for peace of mind, we provide an out of hours service for any emergencies. There is always someone available in our team to assist.
How are tenants’ deposits protected?
All our tenants’ deposits at ESPC Lettings are stored with ‘Safe Deposits Scotland’ which is the largest tenancy deposit scheme in Scotland.
Can tenants have pets living with them?
Many landlords are open to pet friendly tenancies. Whilst it’s not always possible, as ultimately it is the landlord’s decision, we are happy to facilitate these conversations for our tenants.
When and how do you carry out property inspections?
A move-in inspection and inventory are carried out on the morning before a new tenancy begins. During the tenancy, we aim to inspect the property every six months.
How do you ensure the property is safe and compliant ahead of marketing it?
Ensuring the property is safe for prospective tenants is our priority. We carry out a move-out inspection at the end of each tenancy, allowing us to recommend any maintenance or upgrades to landlords and arrange upcoming safety certificates before they expire.
How are prospective tenants vetted?
We send our pre application questions to everybody that enquires in our properties, this allows us to quickly assess whether individuals meet the criteria set by our landlords. These responses can then be used as their full application, helping us speed up the turnaround time between tenancies.
What is the process for repairs and maintenance?
ESPC Lettings manages the full repairs and maintenance process for all our tenants. Tenants only need to inform us of any issues by email, phone or even at an inspection. We have a trusted bank of contractors who aim to resolve all issues within 48 hours.
What advice do you have for people currently looking to rent a property in Edinburgh?
If you have been unlucky in securing a property so far, my advice is to keep persevering. There is always an element of luck involved, and the right property will come along. It is also helpful to provide as much information as you can in your application. This allows the team to have an accurate picture of your personality and what you are like as a tenant.
ESPC Lettings is an Edinburgh lettings agent based in 27 George Street Edinburgh. Want to know more? Give us a call on 0131 253 2847, email us at landlord@espc.com or pop in for a visit and a cup of tea!