The ESPC Charter: A Higher Standard of Service
What is the ESPC Charter?
The ESPC Charter is a mark of excellence. It sets out the service standards you can expect from solicitor estate agent firms who go above and beyond the legal minimum - offering a trusted, transparent and client-focused experience at every stage of your property journey.
All solicitor estate agents in Scotland are regulated by the Law Society of Scotland. But those who sign up to the ESPC Charter commit to even higher levels of service, based on what buyers and sellers told us they value most.
Whether you’re buying your first home or selling after many years, the Charter ensures your solicitor estate agent delivers a service that is clear, consistent, and genuinely supportive.
What you can expect from a Charter Firm
When you choose a firm that has signed the ESPC Charter, you can be confident they will provide:
- Transparent pricing: Clear information about costs upfront — no hidden fees or confusion.
- Clear, honest communication: Updates you can rely on, at every stage of the process.
- Regular feedback: You’ll always know what’s happening with your sale or purchase.
- Consistent points of contact: A trusted team who knows your case and keeps things moving.
- Commitment to training and development: Ongoing learning so that your solicitor stays ahead in a changing market.
Why choose an ESPC Charter Firm?
Choosing a solicitor estate agent is one of the most important decisions you’ll make when buying or selling property. With an ESPC Charter firm, you’re not just choosing legal expertise - you’re choosing peace of mind.
These are forward-thinking firms who believe in doing the right thing by their clients. They’re proactive, responsive and committed to raising standards across the industry.
Look for the Charter Badge
Only firms who have voluntarily signed up to the ESPC Charter can display the Charter badge. This badge is your signal that the firm meets, and maintains a higher standard.
Ready to find a solicitor estate agent who puts you first?