Job Opportunity: Client Experience Coordinator at ESPC

Job title: Client Experience Coordinator
Location: Edinburgh
Contract type: Full-time / Permanent

Do you get a buzz from offering customers a first class service, ensuring they leave wanting to tell their friends about their positive experience?

ESPC is looking for a team of Client Experience Coordinators to welcome homebuyers and all our other customers into our brand new Property Centre opening in George Street this Spring.

We pride ourselves on our customer relationships. You’ll be making every visitor feel welcome, and will help point them in the right direction on their property journey. They may be a first time buyer, unsure of what they need to do first, or an investor looking to become a buy-to-let landlord, or perhaps someone who has not bought or sold a property in a long time, and would prefer to talk though the whole process with our Experts in person, rather than online.

About the Role

You will effectively be the face of ESPC for all these people, finding out what they are looking for, and advising them of all the services we have to offer, via our extensive network of Solicitor Estate Agents, or our in-house Lettings team and Mortgage Advisers.

Not only that, you will help with coordinating regular consumer events in the new Centre and if you’ve got some ideas of different events we could host in our new home, we’d love you to try them out!

When not dealing with customers coming into the Centre, you will also be there to help our Solicitor Estate Agents via email if they need a hand or have a question to answer.

The requirements

We’re looking for confident, friendly self-starters who have experience in customer-facing roles. The successful candidates will have impeccable organisational skills with the ability to show initiative and an eye for detail.

Previous experience in property would be beneficial but not essential.

You will be based in our George Street Property Centre, working full time over five days from Monday to Saturday, with at least one Saturday off every month.

You’ll receive a competitive salary depending on experience and after a successful probation period you will be eligible for the company’s discretionary annual bonus.

If you’re interested in all things property, you may have found your ideal job!

How to apply

To apply, please send your CV and cover letter to claire.boulton@espc.com