Customer Services Advisor
You will be based in our Property Information Centre in George Street and, using your local knowledge along with your familiarity with our services, will help customers find what’s right for them.
Location: Showroom, George Street
Contract Type: Weekends - Sat 9-5pm and Sun 11-5pm
Salary: Dependent on experience
ESPC is known for providing exceptional customer service with a friendly smile. Our Customer Services Advisors are our showroom brand ambassadors, and with an in-depth knowledge of Edinburgh and East Central Scotland you will be able to provide our customers with the help and support that they need and have come to expect from ESPC.
You will be based in our Edinburgh Showroom and using your local knowledge, coupled with knowledge of our services, you will help customers find what’s right for them.
You will also take the customer beyond the walls of the showroom with the use of our technology, guiding customers through our many channels.
You will put the emphasis on ensuring our customers receive a first-rate experience, whether it’s a run of the mill query or using your judgment to put the customer in contact with the correct colleague. You will:
- Be approachable
- Knowledgeable and helpful
- Have a commitment to excellence
- Have the energy and positive outlook to be at your best all day
- Have an ability to put our customers’ needs at the centre of your day
- Have proven experience of customer service (ideally in a property sales environment)
- Have interpersonal skills and initiative to quickly resolve any customer queries that come up
- Be comfortable meeting any set sales targets.
Closing Date: 15th October 2017
Application and further details: Please send your CV and a covering letter to firstname.lastname@example.org